Can not export to excel

If some user can not export data to excel file while others can, so you have to check if there is a window like this before saving the data (for exampe YCAVQ0005)

When you click Export icon like this

Export to Spreadsheet

after you choose Spreadsheet, system will display a small window like this

Select Spreadsheet

after you klik OK, system will display

Save As

For some user there is no Select Spreadsheet window, and the saving data will failed like this

what should you do?

On the Export Spreadsheet screen, right click on a cell in the data section of your report, for example, on DN Number then Select Spreadsheet, after that the Select Spreadsheet window will appear